Refund Policy & Satisfaction Guarantee

100% Satisfaction Guarantee

JustiGuide stands behind the quality of our platform and attorney-reviewed services. If your application is denied due to an error on our part—including document preparation, filing, or platform-related mistakes—we will refund the service fee you paid to JustiGuide.

What Is Covered

• Platform or preparation errors: If a denial is attributable to our document preparation, filing, or platform error, we refund the JustiGuide service fee.
• Transparency: We will work with you to understand the reason for any denial and determine whether our guarantee applies.

What Is Not Covered

Refunds are not provided when a denial is due to:

• Government policy changes, eligibility criteria, or decisions by USCIS or other agencies
• Information you provided that was incomplete, inaccurate, or changed
• Circumstances outside our control (e.g., changes in law or your personal situation)

How to Request a Refund

If you believe your case qualifies under this guarantee, contact us at info@justiguide.com with your case details and the denial notice. We will review your request and respond within 5 business days.

Fee Breakdown

Our pricing is transparent. Service fees are clearly stated before you commit. Government filing fees (e.g., USCIS) are separate and are not refundable by JustiGuide, as they are paid to the government. For a full breakdown of your specific service and fees, see our Pricing page or contact us.