1. Introduction

JustiGuide ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Reddit application ("the App").

2. Information We Collect

2.1 Information You Provide

When you use our App, we may collect:

Case Information: Immigration case details, case type, urgency level, and case description
Contact Information: Email address and phone number (optional)
Reddit Information: Your Reddit username and subreddit context
Consultation Preferences: Preferred consultation methods and timing

2.2 Automatically Collected Information

We may automatically collect:

Usage Data: How you interact with the App and Reddit
Technical Data: IP address, browser type, device information
Timestamps: When you submit forms or request consultations

3. How We Use Your Information

We use your information to:

Provide Services: Process consultation requests and connect you with immigration professionals
Case Assessment: Analyze your case details to provide initial evaluations
Communication: Contact you regarding your consultation requests
Service Improvement: Enhance our App functionality and user experience
Legal Compliance: Comply with applicable laws and regulations
Security: Protect against fraud, abuse, and security threats

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with qualified immigration attorneys and professionals who can assist with your case. These professionals are bound by confidentiality agreements and professional ethical obligations.

4.2 Legal Requirements

We may disclose your information if required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of others
Investigate potential violations of our terms

4.3 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Case information may be retained for up to 7 years to ensure continuity of service and legal compliance.

7. Your Rights and Choices

You have the right to:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Opt out of certain communications

To exercise these rights, please contact us at privacy@justiguide.com.

8. Reddit Integration

Our App operates within Reddit's platform and is subject to Reddit's Privacy Policy and Terms of Service. We recommend reviewing Reddit's privacy practices at https://www.reddit.com/policies/privacy-policy.

9. International Users

If you are accessing our service from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@justiguide.com
Mailing Address: JustiGuide Privacy Office
Website: https://www.justi.guide

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. Since we do not sell personal information, the opt-out right does not apply to our services.

European Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to portability and the right to lodge a complaint with a supervisory authority.