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JustiGuide

FAQ

  • Who can use Relo?
    Relo is designed for anyone planning to move across borders, whether you're a professional seeking new opportunities, a student, or a family looking for a new home.
  • How does Relo work?
    Relo uses cutting-edge immigration data and real-world applications to provide tailored advice and support. Simply sign up, provide some information about your relocation plans, and Relo will guide you through each step of your journey.
  • What is Relo?
    Relo is a personal immigration guide designed to ease your international relocation. It offers personalized guidance, visa insights, career matching, and lifestyle alignment to help you settle and thrive in your new destination.
  • What are the different payment plans available?
    Relo offers four payment tiers: Basic (Free), Standard, Premium, and Enterprise. Each plan offers a range of features tailored to different needs and budgets.
  • Is Relo available in multiple languages?
    Currently, Relo is available in 33 languages which include Spanish, Tagalog, Malay, Chinese. We plan to add support for additional languages in the future to better serve our global users.
  • What features are included in the Basic Plan?
    The Basic Plan includes access to basic immigration guidance, general visa information, limited career matching suggestions, basic lifestyle alignment insights, and community support forum access
  • How can I upgrade my plan?
    You can upgrade your plan at any time by logging into your account and selecting the 'Upgrade' option. Choose the plan that best suits your needs, and follow the prompts to complete your purchase.
  • How do I provide feedback or report a bug?
    We welcome feedback and are committed to continuous improvement. You can report a bug or provide feedback through the 'Feedback' link or by clicking on 'Report a bug' in the overflow menu of your dashboard.
  • How does JustiGuide’s AI assistance work?
    Our AI assistant, Dolores, helps with legal research and provides guidance on case-related inquiries. Users can start a chat, upload documents, and receive prompt assistance with their cases.
  • Can JustiGuide help me stay on top of my tasks?
    Absolutely. JustiGuide offers a task management system where you can view, filter, and check off tasks. You can set reminders via email or SMS to ensure you never miss a deadline.
  • What is JustiGuide?
    JustiGuide is a legal tech platform designed to streamline the asylum application process. We provide AI-driven assistance, document management, and comprehensive case tracking to support both lawyers and asylum seekers.
  • Can I manage multiple cases with JustiGuide?
    Yes, JustiGuide allows lawyers to manage multiple cases simultaneously. Our platform offers easy navigation through a sidebar, with the ability to track the progress, documents, and tasks associated with each case.
  • How do I get started with JustiGuide?
    Getting started is simple. Create an account, set up your profile, and begin navigating through the platform. If you need any assistance, our FAQs and customer support are here to guide you every step of the way.
  • What happens if I encounter a technical issue?
    Our support team is ready to assist you with any technical issues. Contact us through the 'Contact us' link in the overflow menu, and we'll work to resolve your issue promptly.
  • Is my data secure with JustiGuide?
    Security is our top priority. We use the latest encryption and data protection protocols to ensure all information on our platform is secure and confidential.
  • How can I invite my team or clients to JustiGuide?
    If you're an administrator or have management authorization, you can invite team members and clients to JustiGuide through email or SMS invitations, or by sharing an invitation link.
  • What devices can I use to access JustiGuide?
    Initially, JustiGuide will be accessible via desktop computers. We're working diligently to provide a seamless mobile experience shortly after our desktop launch.
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